Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software or digital products
  • Items marked as final sale

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will replace it at no extra charge. Please contact us within 7 days of receiving your order.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 AUD.

How to Start a Return

To initiate a return, please contact us at:

Please include your order number and reason for return in your message. Our team will get back to you within 1–2 business days.